Privacy Policy

Last Updated: November 4, 2025

1. Introduction

Welcome to HBOT Ripon, the trading name of Hyperbaric Oxygen Therapy Ripon ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://hbotripon.co.uk/ and use our services.

2. Information We Collect

2.1 Personal Information

When you book an appointment with us, we collect the following information:

Contact Information: Name, email address, phone number, and postal address
Appointment Details: Preferred dates, times, and treatment type
Medical Information: Relevant health information necessary to provide safe hyperbaric oxygen therapy treatment
Payment Information: Billing details and transaction information (processed securely through our payment provider)
Communication Records: Records of correspondence between you and HBOT Ripon

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information
Pages visited and time spent on pages
Referring website addresses

3. How We Use Your Information

We collect and use your personal information for the following purposes:

To Process Appointments: Managing your bookings, scheduling sessions, and confirming appointments
To Provide Treatment: Ensuring safe and effective hyperbaric oxygen therapy based on your health information
To Process Payments: Handling transactions and issuing refunds when applicable
To Communicate: Sending appointment reminders, confirmations, and important updates about our services
To Improve Services: Understanding how our website and services are used to enhance user experience
Legal Compliance: Meeting our legal and regulatory obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Consent: You have given clear consent for us to process your personal data for appointment booking purposes
Contract: Processing is necessary for the performance of our service contract with you
Legal Obligation: Processing is necessary to comply with healthcare and business regulations
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, or conducting our business (e.g., payment processors, booking systems)
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with any merger, sale of company assets, or acquisition
With Your Consent: When you have given explicit permission to share your information

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure SSL encryption for data transmission
Restricted access to personal information
Regular security assessments
Secure storage of physical and digital records

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Medical Records: Retained in accordance with healthcare regulations
Financial Records: Retained for accounting and tax purposes as required by law
Marketing Communications: Until you unsubscribe or request deletion

8. Your Data Protection Rights

Under UK data protection law, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data under certain circumstances
Right to Restrict Processing: Request limitation of processing your personal data
Right to Data Portability: Request transfer of your data to another organisation or directly to you
Right to Object: Object to our processing of your personal data
Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.

10. Children's Privacy

Our services are not intended for children under 16 without parental consent. While we provide free treatment sessions for children under 16, we require parental or guardian consent and involvement in the booking process. We do not knowingly collect personal information from children without appropriate parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HBOT Ripon Hyperbaric Oxygen Therapy Ripon
Email: info@hbotripon.co.uk
Phone: 07985330954
Address: Unit 4, The Old Laundry, Fishergreen, Ripon, HG4

13. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Phone: 0303 123 1113
Website: https://ico.org.uk/